Return Policy
Our return policy takes into consideration our desire to provide the highest level of customer service and maintain a sustainable family owned business. Our policy continues to evolve and we welcome feedback. If you have any questions or comments, please reach out to us at help@mishykid.com. Feedback not only helps us improve, but creates the respectful and trusting relationship we want with you.
Mishykid.com will exchange or refund all full price orders and non-Sale items within 14 days of purchase. If any of our products is defective, or does not otherwise meet your expectations, it may be returned for a refund or exchanged only if returned within 14 days of the date of receipt and in accordance with the following requirements:
- You must notify Mishy Kid before attempting a return - unsolicited returns will not be accepted. If you need to make a return or exchange, please contact us at help@mishykid.com within 14 days of delivery of your purchase.
- Returned merchandise must be in original condition and in the original packaging, and must be unwashed, unused and accompanied by the original mishykid.com sales receipt.
- Merchandise that you purchased from locations other than this site will not be accepted.
- All purchases of sale or discounted items are final. No returns or exchanges will be honored for sale items.
HOW TO MAKE A RETURN:
Contact us by email at help@mishykid.com to make sure your items are eligible for return or exchange. Unapproved returns will not be accepted.
Once the return is approved, we will provide a shipping address.
To protect yourself, we recommend that you return merchandise to us through a delivery service that provides a tracking number and also requires a signature for verification of receipt (for example, FedEx Ground, UPS or USPS registered mail). Please ensure that your package is insured and that shipping charges are prepaid. We do not accept returns via COD.
Refunds will be processed and credited to the same account to which your purchase was originally billed. Please allow up to two weeks from the date on which your merchandise is received by us for your account to be credited. Items that are part of an exchange will ship as soon as your return is received.
PRODUCTION QUALITIES
Please remember that some of our products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of hand made and printed products, so you may expect that there will be minor distinctions that will make your purchase unique.
Lastly, please note that we reserve the right to alter minor details of the products featured on this site and in other informational materials we provide in the interest of maintaining product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials.
DAMAGE IN TRANSIT
Please do not refuse delivery of ground shipments, even if the box appears damaged. Often a box can look “trashed” but due to the care taken in packaging our products, most likely only a replacement part is needed. It is much more efficient to send only a replacement part, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages, you will be responsible for the shipping costs incurred.
If you do notice any damage, please contact help@mishykid.com or call (312)-620-7231 right away so that we can handle replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.